“FlowChart as Technical Support” by Jason Caudill
People using technology need to be provided with support when accessing the technological resources. The use of flowcharts is an easy-to-employ technical support. They offer the opportunity to graphically represent a large amount of information in a simple, graphical format. They can be immediately available onsite for users, and do a good job of leading people step-by-step through a process. TeeTree Office is a free and quick-to-learn software package. The drawback to TeeTree is that you will likely run into some limitations, especially when exporting the files to use outside of TeeTree. The final step in building a Flowchart support system is distributing the flowcharts to the people who really need them.
1. How simple are flowcharts? Through the use of different flowcharts for different users, different skill levels can be addressed with the same tool. Flowcharts are a great way to help non-technical people do technical things.
2. How can I introduce the use of flowcharts in my classroom? For my math class, I could create an assignment where my students, in groups of 2 or 3, would produce a flowchart to explain the steps of a math-related software program.
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